Frequently Asked Questions

Everything you need to know about your Horatio experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders typically process within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.

How do I initiate a return or exchange?

Horatio offers a 30-day return policy. Items must be unworn, with original tags attached. Visit our Returns Portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are ethically sourced and our production processes minimize waste.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.